MOUNTAIN COLLECTION MANAGER

Job Title: 

Mountain Collection Manager

Travel Factors: 

Covering your region and travel to the UK Head Office as required

Department:

Overseas Operations

Direct Reports: 

Country Hotel Managers, Country Chalet Managers, Maintenance team

Reports to:

Director of Winter

Salary: 

Highly competitive salary and comprehensive package. Full details upon application

Job Role Summary:

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it’s all about sharing your passion for the activities you love.

As a Neilson Mountain Collection Manager, you will ultimately be responsible for the hospitality delivery and performance of the overseas Neilson Mountain Collection properties, and to ensure that both our service and financial objectives are achieved.

You’ll work closely with the Director of Winter and our Neilson Hotel Managers to ensure the consistent delivery of the Neilson hospitality product across all managed units while adhering to all set Blueprint standards.

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities & Tasks:

The key responsibilities and tasks in your role will be to:

  • Develop the consistency of Brand offering across Neilson’s ‘own operated’ Mountain Collection hotels ranging in size from small ten-bed mountain chalets, through to larger 130-bed Hotels
  • Improve our Neilson Mountain Hotel and Chalet Collection hospitality offering, hotel standards, look, feel, with the aim of creating a service and operational delivery model to equal our summer product
  • Work with the HR team to create optimum staffing models, planning induction, briefings, training, and support throughout the season
  • Work with the Development team on the introduction of new units to the programme and liaise with overseas owners
  • Work with Estate Manager to develop property enhancements plans/CapEx budgets
  • Successfully manage and motivate the Hotel and Chalet Management team drawing upon your extensive experience of running hotels
  • Accurately budget costs and revenues associated with the NMC (Neilson Mountain Collection) programme
  • Drive the team to achieve against the agreed budgets and monthly P&L reviews
  • Negotiate all contracts with suppliers for hotel supplies including food, beverage and linen

Leadership, Management, Personal Skills & Qualities:

Essential 

  • The ability to prioritise workload, manage deadlines and complex work schedules within strict timelines
  • The ability to achieve exceptional standards within a fast-paced environment
  • To be proactive, with a flexible attitude
  • To be highly organised
  • Able to work overseas in pressured environments with a number of stakeholders
  • Ability to multi-task whilst maintaining a calm manner
  • Numerate and literate with high attention to detail
  • Excellent verbal and written communication skills
  • A self-starter with good initiative

Technical Skills & Knowledge:

Essential

  • MS PowerPoint – Excellent production of complex presentations and reports
  • MS Excel – Excellent production of complex presentations and reports
  • MS Word – Production of concise written reports and business cases

Desirable

  • Foreign language skill would be beneficial

Experience & Track Record:

Essential

  • Previous experience in hotel operational management role within the UK or overseas
  • Experience within the active holiday sector
  • Proven experience of hotel development
  • Proven innovation and development experience
  • Catering or F&B experience

Desirable 

  • Construction or design experience within the hotel sector
  • Understanding of good customer service practice

Qualifications and experience required:

Essential 

  • GCSE level English and Maths
  • UK or EU driving license

Desirable

  • Relevant degree graduate
  • Business or management related education and training

Personal Qualities:

  • Welcoming, professional and enthusiastic
  • Highly motivated
  • Organised and punctual
  • Flexible
  • Target orientated with excellent negotiation skills
  • Clean and tidy appearance
  • Approachable, confident, knowledgeable

I thrive on taking care of my resort team, and doing all I can to make sure they are happy within their job role!

My priority is to ensure that our guests have the best possible holidays!