TRANSFER REP
Job Title:
Transfer Rep
Location:
European Ski Resorts
Department:
Neilson Winters
Dates:
December – April
Reports to:
Airport Controller & Resort Office
Salary:
Competitive salary – Further details upon application
Job role summary:
Working for Neilson Active holidays is more than a job, it’s a lifestyle! It’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun and there’s always plenty of time to play!
As a Transfer Rep, you’ll welcome our Neilson guests as they arrive at the airport. From this point, you’ll make sure that all guests have the information they need, direct to the correct transportation and assist with any issues.
You’ll ensure that the journey between the airport and resort goes as smoothly as possible. You need to interact with the guests, answer any questions and create a great first impression of Neilson Active Holidays. The ability to remain calm under pressure and keep smiling when the going gets tough is essential.
We’re always looking for friendly, energetic and approachable individuals to join our amazing team! People who can build rapport with ease and give our guests confidence in the fact, that every element of their holiday is being delivered by people that care. If this sounds like the job for you, apply online today!
Key Responsibilities and Tasks:
To be successful in this role:
- You’ll need to be a fast learner & very quickly become a resort expert
- You’ll acquire and constantly improve your knowledge of the resort and the local ski area
- You’ll be able to confidently advise Neilson guests about equipment hire, tuition, and Neilson hotels & chalets
- You’ll meet, greet and escort guests to and from the airport or appropriate coach feeder points
- You’ll provide assistance and information to all internal and external customers
- You’ll be able to soft-sell services and social events as directed by your line manager. Your ability to soft-sell these events planner will enhance the Neilson guest experience, provide a higher level of guest service and assist in meeting set targets
- You’ll be able to soft-sell ‘ski packs’ (lift pass, equipment & tuition). This service greatly assists our guests and assists in meeting with agreed conversion ratios
- You’ll be responsible for keeping a record of all monies taken and paid out on behalf of the business
- You’ll ensure the safe handling, storage, and passage of any company funds
- You’ll learn and be able to demonstrate an excellent overall knowledge of Neilson product and pro-actively cross-sell our holidays to all Neilson guests
- You’ll carry out all other duties that assist with the smooth running of the overseas operation as directed by your resort manager
Knowledge, skills, and abilities required:
- Excellent planning and organisational skills
- Excellent communication and public speaking skills
- Leadership qualities
- A self-motivated and flexible approach to work
- Able to work under pressure
- Driven to meet set targets
- Able to work using your own initiative
- Able to follow written and verbal instructions
- Relevant language skills would be beneficial
- Previous customer service and sales experience
- Previous representative/supervisory experience desirable
- Numerical aptitude
- Educated to at least GCSE standard
Personal qualities:
- Approachable, welcoming, professional and enthusiastic
- Experience of working overseas beneficial
- Ski or snowboarding experience essential
- Highly motivated
- Organised and punctual
- Attentive, outgoing, friendly and assertive in verbal communication
- Presentable
