Job Title: 



European Ski Resorts


Neilson Winters


December – April

Reports to:

Hotel Manager


Up to £1000 PCM (Net) + Accom, flights, food, lift pass + great overall package. Salary varies depending on the country in which you are placed.

Job Role Summary:

Working for Neilson Active holidays is more than a job; it’s a lifestyle! It’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun, and there’s always plenty of time to play!

As a member of the reception team, you will need to be enthusiastic and able to provide an efficient service within the front office areas of our operation. With a confident and outgoing personality, you will need to work productively at all times, both as a team and individually.

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

 Key Responsibilities and Tasks:

  • Deliver an efficient service to all guests in a friendly/professional manner, at all times
  • Display excellent customer service and awareness
  • Reconcile and account for all sales and monies during working shifts
  • To be responsible for taking activity, excursion, apres ski and restaurant bookings
  • Ensure the reception remains professional and appealing to the eye
  • Liaise with all departments to relay any information as required
  • To be self-motivated and able to learn and develop your personal resort/area knowledge actively
  • Drive sales for all products within the operation
  • Develop positive working relationships within the teams
  • Gain an excellent overall understanding of Neilson product and pro-actively cross-sell our holidays
  • Assist with any additional duties to help with the smooth running of the overseas operation as directed by your line manager
  • To provide up to date information on snow conditions, lift hours, ski hire shop hours, lift passes, other products available in the ski area
  • To provide local information on restaurants, spa, apres ski activities and recommend several alternatives
  • To become the one-stop information point for all guests needs 

Qualifications and experience required:

  • Educated to GCSE standard or equivalent
  • Experience in a similar role
  • Comfortable with all reception duties such as taking bookings, guest contact, cash handling, telephone use and accounting
  • Previous customer service and hospitality experience (preferably within a hotel or chalet)
  • Computer literate and capable of learning new programmes/procedures quickly and accurately
  • Experience of working with electronic equipment such as tills and credit card machines
  • A formal hospitality qualification and/ or dedicated administration course (Desirable)

Knowledge, skills and abilities required:

  • Good knowledge of customer service, dealing with complaints and problem solving
  • Excellent communication skills at all levels within the team and with guests
  • The ability to be an outstanding team player with the drive and motivation to work independently to achieve all set targets
  • Capable of using Word and Excel
  • To be flexible with work hours and willing to assist in all areas of the operation
  • Comfortable dealing with money and daily accounting
  • Able to deliver a consistently high level of service & standards that meets the guest expectations
  • Language skills are an advantage
  • Ability to cope with unsocial hours

Personal qualities:

  • Approachable, welcoming, professional and enthusiastic
  • Highly self-motivated, hard-working, well organised and sales focussed
  • Punctual and flexible
  • Excellent appearance and personal grooming
  • Attentive, outgoing, friendly and assertive in verbal communication

I really enjoy interacting with all the guests, and making sure that they have a great time!

We’re all part of one big team. I love getting to work with all the different departments.