FREQUENTLY ASKED QUESTIONS

Welcome to our FAQS page…

Going to live and work overseas is really exciting! This could be your chance to kick-start the adventure of a lifetime. Understandably, you’ll probably have a few questions, but don’t worry. You’re in safe hands with Neilson Active Holidays.

To help make things a little easier for you, we have put the most frequently asked questions together in one convenient place. We kindly ask that take the time to read through this section thoroughly. You should find all of the information you need right here.

If you are feeling a little apprehensive, take a deep breath and don’t let your nerves get the better of you. Joining Neilson will be a game-changer, and one of the best decisions of your life!

What are the criteria for hiring overseas staff at Neilson Active Holidays?

To acquire the necessary legal paperwork required to place you in an overseas position, you will need to:

 

  • Be over the age of 18 at the point you step aboard the plane
  • Hold a valid UK, EU, EEA or Swiss passport
  • Hold a UK National Insurance number
  • Currently be registered to a fixed address within England, Scotland, Wales and Northern Ireland

     

PLEASE NOTE: 

Regrettably, due to tax reasons. If you are currently registered to a fixed address in the Channel Islands or the Isle of Man, it is not possible for us to obtain the necessary legal paperwork required to post you overseas.

YOUR AVAILABILITY TO WORK:

Ideally, we’re always looking to employ full season staff. Due to the nature of our business, peak season jobs can be limited. Your ability to join us for the full season will definitiely give you the best chance of gaining a job with us.

That said, we fully understand that people have other commitments, so if you’re unable to do a full season, please don’t let that put you off from applying. You will have the opportunity to confirm your dates of availability in your application. Please ensure you give us the longest possible term.

Can I still apply to work for Neilson, even though I am not currently in the UK?

For those not currently living in the UK, applying to work for Neilson, can be a little complicated. As Neilson Active Holidays are a UK based company, we are required to obtain specific legal documents to post our staff overseas. Unless you’re currently employed abroad by a UK based company, you would typically need to return to the UK before taking up any potential employment opportunity with us.

Please read below for further clarification: 

 

  • If you’re over the age of 18, currently living in the UK, and either unemployed, self-employed, in full-time education, or retired, please go ahead and apply online. 
  • If you’re from the UK, but currently based overseas. Provided that you will return to a fixed UK address before you start working for us, please go ahead and apply online.
  • If you’re currently working overseas for a UK based company and will not returning to the UK anytime soon, please check your employment status with your current employer. If you are currently employed overseas as a Posted Worker, please go ahead and apply online. If not, please contact the team. 
  • If you’re currently working overseas and not planning to return to the UK before starting a potential job with us, this is likely to complicate our ability to obtain the required legal documents required; please contact the team
  • If you’re currently living and working in the UK, please go ahead and apply online.
  •  

How do I apply to work for Neilson Active Holidays?

We want to attract and retain the best team in the business; therefore, we’re always looking for, hardworking, friendly, enthusiastic individuals to join us!

We have made the application process as easy as we possibly can, and it should only take 5-10 mins to complete. Please give yourself the best chance, don’t rush, put a little time aside, and be sure to complete your application thoroughly. We need to get a feel for who you are & what you’re all about.

We get thousands of applications, so it’s your responsibility to make sure that you stand out from the crowd. If your application passes the initial criteria, you will be placed on a list of potential candidates; however, this does not guarantee you a job.

You will ordinarily either be contacted by the team directly or invited to an online video interview. The video interview is your opportunity to bring your CV to life. Remember, we are looking for people with a strong work ethic and great personality above anything else. 

The recruitment team will then take a closer look at your video interview along with the information you have provided in your application to determine if you have the potential to be an excellent fit for both the business and the role to which you have applied.

Please only apply for roles that we have advertised as available on our website. If you are unable to apply for a specific position through our online application form, then it’s likely that this role is currently unavailable!

If you’re up for the challenge, we’d love to hear from you, so ignite your adventure and complete an online application today!  

IMPORTANT NOTE:  

Once you have submitted your application, please ensure that you:

  • Read any further communications from Neilson very carefully
  • Follow all instructions
  • Add any Neilson email addresses to your safe list 

 

What vacancies are currently available?

There are always certain roles that we are particularly interested in filling. You will find information about all of our current vacancies via the Neilson Active Holidays recruitment and social media pages linked below:

What type of First Aid certificate is required?

During the summer, all active overseas staff need to be first aid trained. You’ll, therefore, need to enrol onto a certified First Aid course available in your area. This course should be no less than a 6hr practical course. 

A First Aid certificate tends to be valid for three years, so if you’re already qualified, please make sure that your certificate will remain valid for the duration of your contract. There are plenty of companies offering first aid courses, so a simple google search should bring up the available courses near you.

Children’s Club

If you are working in the Children’s Club, ideally, we would prefer that you obtain a 1-day paediatric first aid certification; however, this is not essential, and a standard 1-day first aid certification would otherwise be acceptable. 

Beach Staff  

As a staff member working on the beach, you will need a course that covers the RYA first aid requirements. Visit the RYA website to find out exactly what cover you require.

Active Team 

All members of the Active Team require a standard ‘First Aid At Work’ certificate. This includes Lifeguard/Swim Coaches, Tennis/Fitness Instructors and Bike Guides.

 

What qualifications are required for each role?

You will find all of the required information about each of our positions within the relevant job description. Please read the job description carefully before proceeding with your application. You can access these via the links below:

 

When can I apply for the next summer or winter season?

Winters
We will usually open applications for the winter season in June

Summers
We will usually open the summer season applications in December

In both cases, please keep a close eye on the Neilson recruitment and social media pages where we will advertise all roles as they become available.

Please note:

Due to GDPR & data protection, we are unable to store applications for prolonged periods, therefore you are unable to apply for a future season until we open the application for that season.

If you need further information, please contact the team.

 

Am I able to apply with a friend or as a couple and live together?

You can absolutely apply with a friend or as a couple. You’ll find a specific section covering this within the application form, so please be sure that you both mention this clearly.

Living together will always come down to resort logistics and the availability of rooms; however, we will always do everything we can to accommodate any personal requests in line with the needs of the business . 

Have you received my application form, when am I likely to hear something? 

Once you have fully completed your application form, you will receive an automated response from the team when you hit the submit button. You will then receive an email within 24 hours to advise whether your application has made it through to the next stage.

It’s essential to note that more often than not, the volume of applications that we receive, far outweighs the number of positions that we have available; therefore, the competition for these roles is fierce!  

To avoid any unnecessary disappointment, please note that due to the seasonal nature of our business, an application passing through to the next stage does not guarantee an interview or a job.

We get thousands of applications, so it’s only possible for us to contact the candidates that we are considering. If we feel that you have the relevant skills and experience to join our team, we will likely be getting in touch to arrange an interview.

Depending on the time of the year you apply, the recruitment process can be lengthy. We’ll acknowledge if your application is being considered; however, your patience is appreciated. Chasing the team for updates will only further delay this for everyone.

As a rule of thumb, if you’ve not heard from us within six months of applying, please assume that your application has been unsuccessful on this occasion.

It’s likely that we didn’t have a position available, or perhaps you applied for a role that was not best suited with the information provided in your application.

In this instance, we apologise for any disappointment. Remember, there is always another season around the corner, and we encourage you to re-apply in the future. We have a variety of job roles that require many different skills.

Where can I find out more information about working for Neilson Active Holidays?

For information covering the following points:
  • What characteristics are we looking for in anyone joining the team?
  • What’s in it for you?
  • Ten reasons to work for Neilson
  • Training & Development with Neilson
  • The Neilson recruitment process
  • Interviews with Neilson

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