FREQUENTLY ASKED QUESTIONS

WELCOME 

Going to live and work overseas is really exciting, and this could be your chance to kick-start the adventure of a lifetime. Understandably, you’ll probably have a few questions, but don’t worry. You’re in safe hands with Neilson Active Holidays.

To help make things a little easier for you, we have put the most frequently asked questions together in one convenient place. We kindly ask that take the time to read through this section thoroughly. You should find all of the information you need right here.

If you are feeling a little apprehensive, take a deep breath and don’t let your nerves get the better of you. Joining Neilson will be a game-changer, and one of the best decisions of your life!

WHAT’S THE LATEST WITH SUMMER, WINTER, COVID-19 & BREXIT? 

SUMMER 2021 – UPDATED 8th JUNE

We hope that message finds you all safe and well. So, from Monday 17th May, we finally got back to doing many of the things we’ve been missing for well over a year. 

It’s a frustrating story for the entire travel industry as wait on Boris and his friends to make a decision. This is resulting in the travel industry having even less time to get organised for whatever we’ll be permitted to do, so we’re very aware of the countdown clock.

We’re desperate to get back to work, resume delivering awesome holidays and to provide amazing jobs once again, but this constant state of limbo has become very tiring for us all. 

International travel resumed on Monday 17th May under the new traffic light system. This was launched with limited countries, and sadly they forgot to add anywhere we operate to the green list.

As we’ve seen with Portugal, this arrangement quickly went belly up forcing many disappointed holiday makers to cut short their long-awaited trips to avoid self isolation.  

We’re not holding our breath about any immediate announcements as the government remain highly cautious; however, they have indicated that a final decision will be made on 14th June, so with any luck, the end is in sight.

For now, we’ve postponed attempting to kick-start of summer until 8th July. To move forward from this date we’ll need a positive change from the destination reviews at the end of June as we will not consider operating to any of our resorts unless they move into green territory. 

There are too many risks when amber and the vast majority of our customers do not wish to travel if they are required to isolate upon return. With the government advising against travel to amber destinations for holidays, we feel that operating under these circumstances would be an irresponsible approach.

Neilson will bounce back stronger than ever when this is all over, and there’s plenty of pent-up demand. Although our customers remain loyal and supportive to Neilson, there’s understandably a lot of caution around committing to book a holiday at this time. Some have pushed back to summer 2022 already; others are waiting to see what happens.

There are so many unanswered questions surrounding the logistics and the level of stress involved in actually travelling. How long will it take to get through the airport? PCR tests? Quarantine? What will green actually mean when you arrive in resort? We all await clarity on the number of hoops we’ll need to jump through before we can feel the sunshine on our backs and the sand between our toes.

Either way, whenever our guests are willing and able to take the plunge, we’ll be here. All we can do is make sure that we’re doing everything we can to ready ourselves, and we hope to bring as many of you as possible along for the ride.

While the pandemic alone is causing plenty of turbulence, Brexit has removed the ability for freedom of movement in the EU and continues to be a thorn in our side. This has caused a mountain of red tape to wade through, and we now have to work very differently; however, our specialist lawyers are ensuring that we’re well ahead of the game.

Although Brexit now allows us to accept applications globally, we remain fully committed to continuing to offer jobs to UK staff and already have pilot UK working visa projects running in Greece.

We’ve always approached summer 2021 with positivity and good intentions. It was difficult to imagine that all these months on, we would still be in the grip of this situation, but it’s out of our hands, and we just have to roll with it.

As you will see from the summer pages of our job site, many positions are now oversubscribed. In light of the continuing uncertainty, the screening of interviews and the issuing of job offers has slowed down somewhat.

If you’ve already been offered a role this season, please stay tuned in to our live updates. It’s looking increasingly likely that it is not going to be an entirely normal summer; therefore, within reason, we’ll be taking a very flexible approach to start dates and allowing everyone to provide as much notice as possible/required to their current employers.

We’re unable to guarantee your employment at this point, so it’s important that everyone remain safe/secure both financially and with regard to current living arrangements. Please DO NOT hand in your notice on your job/accommodation until we absolutely know what is happening. We will let everyone know if/when we can proceed.

If you’ve already submitted your one-way online interview, don’t worry. We will pick this up again when we know exactly how many resorts we’ll be able to operate this summer and how many staff we will then require. If you’ve submitted your application, but not yet completed your one-way online interview, please do this as soon as possible to ensure that you’re in contention.

Don’t forget that unless you’re a returning member of staff applying to the same role as held previously, or you’ve been told otherwise, the interview is mandatory. Boat Mechanic applicants will be contacted directly and can ignore any interview requests.

You have a generous 30 days from receiving the initial invite to complete this task. After this time, your application will be automatically removed from our system as dormant, and you will need to re-apply.

We’ve definitely not forgotten about you, but the last thing we want to do is mess anyone around by raising hopes and making any promises we can’t deliver. We’re aware that you guys have commitments and lives to live.

We’re immensely grateful for the patience everyone has shown so far, but we can’t keep people hanging on forever. Sadly, we don’t have a crystal ball or a hotline to Boris – all we can do is prepare to fly out the gates with anyone that’s still able to join us as soon as we’re permitted to do so.

Once we have full clarity on what’s happening and we’ve completed our initial job offers for summer 2021, we’ll not leave any applicants hanging in the unknown. We’ll contact everyone that has not been able to secure a role from the start as this won’t necessarily be the end of the road.

Any remaining successful candidates will be placed on a waiting list. You’ll then be given first refusal for any vacancies that open up, and if it does reach the point where we’re unable to offer you a role this year, please remember that there will be another season around the corner.

We’ve had a few questions about the vaccine. As a business we’re happy to see the success of the roll-out; however, Neilson has no influence or preferential access to the vaccine.

The jab is a personal choice, but we highly recommend that everyone gets the vaccination if it’s possible for you to do so. It’s not necessary to inform us about your vaccine status as this will be incorporated into our onboarding process if you’re successful in gaining a position with us.

For those interested in joining us for the winter season, you’ll understand that we’re fully focused on getting summer 2021 out the door. Due to the current circumstances we have decided to push back the opening of the winter applications. This will be review again in September – Click here for more information

We’ll continue to play the waiting game for a little longer but remain hopeful we’ll be out the other side of this soon. Hang in there, and we’ll provide further updates via our website and social media accordingly. Stay safe and thanks for your understanding during these unusual times

All the best
The Neilson People Team

Facebook – https://www.facebook.com/neilsonholidaysstaff/
Instagram – https://www.instagram.com/neilsonjobsabroad/
Applications – https://jobs.neilson.co.uk/apply-here

What are the criteria for hiring overseas staff at Neilson Active Holidays?

CRITERIA

  • It’s a legal requirement that you must be aged 18 or over to join our team
  • You’ll need a valid passport and a National Insurance/Social Security Number

YOUR DATES OF AVAILABILITY

Ideally, we’re always looking to employ full season staff. Being able to join us for the full season will give you the best chance of gaining a job with us as peak season roles are limited.

That said, we fully understand that people have other commitments, so if you’re unable to join us for a full season, don’t be put off from applying.

You’ll have the opportunity to confirm your dates of availability while completing your application. Please ensure you give us the longest possible term.

How do I apply to work for Neilson Active Holidays?

APPLICATIONS

It’s only possible to apply via the official channels and we’re unable to accept applications via email. We have made the application process as simple as possible, so please follow all on-screen instructions with care.

We also recommend keeping a close eye on your junk email folder during the application process to avoiding missing any vital communications from the team. Please safe any Neilson emails to your safe list.

When applying for overseas role, please give us plenty of information in your personal statement, and don’t forget to upload your CV in PDF format.

If you pass the initial stage of the application, you will be invited to submit an online one-way video interview. This will be your opportunity to  impress us and show us what you’re all about.

We’re generally fortunate because the number of applications we receive from excellent candidates, far outweighs the job roles that we have available. Therefore, it’s important to ensure that your application stands out from the crowd.

Our UK hiring process is a little more formal, although you’ll also have to submit your application via the our this website. All UK applications will be screen by our Hiring Managers, who will then contact successful candidates personally.

To access our job application links click here 

What vacancies are currently available?

Please make your initial search via the main pages; however, during every season there are always certain roles that we’re particularly interested in filling.

You will find information about all of our current vacancies via the Neilson Active Holidays recruitment and social media pages linked below:

 

What type of First Aid certificate is required?

GENERAL FIRST AID

During the summer, all active overseas staff need to be first aid trained. You’ll, therefore, need to enrol onto a certified First Aid course available in your area. This course should be no less than a 6hr practical course. 

A First Aid certificate tends to be valid for three years, so if you’re already qualified, please make sure that your certificate will remain valid for the duration of your contract. There are plenty of companies offering first aid courses, so a simple google search should bring up the available courses near you.

CHILDREN’S CLUB FIRST AID

If you are working in the Children’s Club, ideally, we would prefer that you obtain a 1-day paediatric first aid certification; however, this is not essential, and a standard 1-day first aid certification would otherwise be acceptable. 

BEACH STAFF FIRST AID  

As a staff member working on the beach, you will need a course that covers the RYA first aid requirements. Visit the RYA website to find out exactly what cover you require.

ACTIVE TEAM FIRST AID 

All members of the Active Team require a standard ‘First Aid At Work’ certificate. This includes Lifeguard/Swim Coaches, Tennis/Fitness Instructors and Bike Guides.

WINTER TEAM FIRST AID

Unless you’re working in the Children’s Club Team, it’s not compulsory to hold a First Aid certificate for a winter season; however, it would always be beneficial.

 

What qualifications are required for each role?

You’ll find information about all of our positions within each relevant job description.

Be sure to read the job description thoroughly to ensure that you are applying for the most suitable role before proceeding. You can access all job descriptions via the links below:

 

When can I apply for the next summer or winter season?

WINTER APPLICATIONS
Ordinarily, we open applications for each winter season in June/July.

SUMMER APPLICATIONS
We will usually open the summer season applications in December

In both cases, keep a close eye here and via our social pages where we’ll advertise all roles as they become available.

GDPR & DATA PROTECTION

We’re unable to store applications for prolonged periods; therefore, it’s not possible to apply for a future season until we open the application for that season.

If you need further information, please contact the team.

Am I able to apply with friends or as a couple and live together?

You are welcome to make  a personal request to apply with friends or as a couple. You’ll find a specific section covering this within the application form, so please be sure that all parties complete this.

We want our staff to be happy and will always do our best to accommodate personal requests where possible; however, these are never guaranteed as we must place our staff in line with the needs of the business. Living together will also come down to resort logistics and the availability of rooms.

For anyone applying together, it’s important to note that this is only a point that we’re able to take into consideration at the stage when all parties are through to the next stage of the interview process individually and we’re making job offers.

We treat all applicants as individuals and our jobs are offered based on suitability for that particular role. It’s not possible to give anyone a job simply because this is something that they want to do, or because they are with someone that already has the skills and experience required.

Have you received my application form, when am I likely to hear something? 

Once you’ve fully completed your application form, you’ll receive an auto-response from the team when you hit the submit button to say that we’ve received your application.

From this point, keep an eye on your junk mail and save any Neilson emails to your safe list. You’ll then receive an email within 24 hours to advise whether your application has made it through to the next stage.

If you pass the initial stage, you’ll then receive an email within 24 hours inviting you to complete an online one-way video interview.

You’ll have 30 days maximum to complete this task and we cannot proceed with your application until your video interview is complete. After 30 days we will delete your application as dormant.

We would love to be able to offer everyone a job, but it’s essential to note that more often than not, the volume of applications we receive, far outweighs the number of positions that we have available.

Therefore, the competition for these roles is fierce, so make the most of this opportunity and ensure that your application stands out from the crowd.

The screening process can take a long time, so please be patient with us. We have your information and we will be in touch. Once we have screened your interview, we will let you know whether or not we will be taking you further in the process.

Once we have made all the placements, we will send out the job offers. If it’s not possible to place you in a role immediately, we will contact you to let you know that we’ve moved you onto a waiting list.

We will then keep you posted along the way and let you know if a position becomes available.

Where can I find out more information about working for Neilson Active Holidays?

For information covering the following points:
  • What characteristics are we looking for in anyone joining the team?
  • What’s in it for you?
  • Ten reasons to work for Neilson
  • Training & Development with Neilson
  • The Neilson recruitment process
  • Interviews with Neilson

Please Click here

Neilson Recruitment