FREQUENTLY ASKED QUESTIONS
Going to live and work overseas is really exciting, and this could be your chance to kick-start the adventure of a lifetime. Understandably, you’ll probably have a few questions, but don’t worry. You’re in safe hands with Neilson Active Holidays.
To help make things a little easier for you, we have put the most frequently asked questions together in one convenient place. We kindly ask that take the time to read through this section thoroughly. You should find all of the information you need right here.
If you are feeling a little apprehensive, take a deep breath and don’t let your nerves get the better of you. Joining Neilson will be a game-changer, and one of the best decisions of your life!
WHAT’S THE LATEST WITH SUMMER, WINTER, COVID-19 & BREXIT?
Due to the current circumstances, we only have a limited team working. Apologies in advance if we are unable to provide you with an immediate response; however, you should find the answers to most enquiries here on our job site or you can click the ‘live chat’ button below
We’ve had and incredible number of applications for summer 2021 and we would like to ensure that all of these are screened carefully. To enable this, we are temporarily placing our application on pause from:
Monday 15th February 2021
Applications for outstanding roles will re-open again from:
Monday 8th March 2021
Excluding roles where we are oversubscribed, the opportunity for anyone applying after the 8th March 2021 will be equal to those individuals who applied before the 15th February 2021, so we look forward to receiving your application then.
You will find information covering most of the factors affecting summer 2021 below. We are currently screening through a mountain of applications, and all applicants that have passed the interview stage should have a receive the ‘You’re through to the next stage’ email. Please ensure that you have read this thoroughly.
If you’ve passed the interview stage, you don’t need to do anything else. We will contact all successful applicants as soon as we are ready to start making job offers, so we thank you in advance for your patience.
Like the majority of businesses within the Travel Industry, we continue to face unprecedented challenges. That aside, we’re focussed on the future and excited about getting back to the good old days, providing exceptional holidays along with fantastic work opportunities. Of course, at this time we must proceed with caution!
We’re doing everything within our power to ride out the storm, negotiate the ever-changing circumstances with COVID-19, and the impact of Brexit upon the business.
You will not need reminding that from the 1st January, the UK is no longer part of the EU, and a UK (EU) Passport will revert to a UK only Passport after this date.
The outcome of Brexit on the freedom of movement act across the EU is yet to be determined. As a business, we rely on this to legally employ UK workers across our European resorts.
There’s a tonne of speculation out there, but there is no specific clarity. There was great news recently when it was announced that the vast majority of the EU have signed up to a ‘Detached Workers scheme’.
The hope with this is that we’ll be able to operate in a similar way that we did previously posting UK staff abroad, but with an additional visa. We’ve got a top team of specialist lawyers on the case for Neilson, so things are definitely moving in the right direction and we hope for a clearer understanding about this in the coming weeks.
We are exploring all avenues; however, until any bilateral arrangements are agreed, this is understandably a tense situation for any UK only passport holders looking to join us.
There will be a solution. We weren’t always in the EU and we have operated in plenty of other countries outside of the EU over the years. We remain optimistic for a positive outcome. It’s might not be easy, but as they say – When there’s a will, there’s a way.
The pandemic will remain one of our more significant challenges affecting how we are allowed to operate. We’re ready to go, we just need the green light. We’ve already got an army of talent individuals ready to head off to resort and plenty more applications coming in every day.
Regardless of the Passport you hold, we encourage anyone interested in joining Neilson for summer 2021 to apply online.
We are fully focussed on summer 2021 at this time, but if you’re interested in joining us for winter 2021/22, we’re hoping to open the applications in July 2021. Click here for more information
There’ll be more twists and turns ahead. Still, as we continue to establish a clearer understanding of how this situation is likely to play out, we’ll update our social media and website information accordingly.
Stay safe and thanks for your understanding during these unusual times
What are the criteria for hiring overseas staff at Neilson Active Holidays?
- It’s a legal requirement that you must be aged 18 or over to join our team
- You’ll need a valid passport and a National Insurance/Social Security Number
YOUR DATES OF AVAILABILITY
Ideally, we’re always looking to employ full season staff. Being able to join us for the full season will give you the best chance of gaining a job with us as peak season roles are limited.
That said, we fully understand that people have other commitments, so if you’re unable to join us for a full season, don’t be put off from applying.
You’ll have the opportunity to confirm your dates of availability while completing your application. Please ensure you give us the longest possible term.
How do I apply to work for Neilson Active Holidays?
It’s only possible to apply via the official channels and we’re unable to accept applications via email. We have made the application process as simple as possible, so please follow all on-screen instructions with care.
We also recommend keeping a close eye on your junk email folder during the application process to avoiding missing any vital communications from the team. Please safe any Neilson emails to your safe list.
When applying for overseas role, please give us plenty of information in your personal statement, and don’t forget to upload your CV in PDF format.
If you pass the initial stage of the application, you will be invited to submit an online one-way video interview. This will be your opportunity to impress us and show us what you’re all about.
We’re generally fortunate because the number of applications we receive from excellent candidates, far outweighs the job roles that we have available. Therefore, it’s important to ensure that your application stands out from the crowd.
Our UK hiring process is a little more formal, although you’ll also have to submit your application via the our this website. All UK applications will be screen by our Hiring Managers, who will then contact successful candidates personally.
What vacancies are currently available?
Please make your initial search via the main pages; however, during every season there are always certain roles that we’re particularly interested in filling.
You will find information about all of our current vacancies via the Neilson Active Holidays recruitment and social media pages linked below:
What type of First Aid certificate is required?
GENERAL FIRST AID
During the summer, all active overseas staff need to be first aid trained. You’ll, therefore, need to enrol onto a certified First Aid course available in your area. This course should be no less than a 6hr practical course.
A First Aid certificate tends to be valid for three years, so if you’re already qualified, please make sure that your certificate will remain valid for the duration of your contract. There are plenty of companies offering first aid courses, so a simple google search should bring up the available courses near you.
CHILDREN’S CLUB FIRST AID
If you are working in the Children’s Club, ideally, we would prefer that you obtain a 1-day paediatric first aid certification; however, this is not essential, and a standard 1-day first aid certification would otherwise be acceptable.
BEACH STAFF FIRST AID
As a staff member working on the beach, you will need a course that covers the RYA first aid requirements. Visit the RYA website to find out exactly what cover you require.
ACTIVE TEAM FIRST AID
All members of the Active Team require a standard ‘First Aid At Work’ certificate. This includes Lifeguard/Swim Coaches, Tennis/Fitness Instructors and Bike Guides.
WINTER TEAM FIRST AID
Unless you’re working in the Children’s Club Team, it’s not compulsory to hold a First Aid certificate for a winter season; however, it would always be beneficial.
What qualifications are required for each role?
You’ll find information about all of our positions within each relevant job description.
Be sure to read the job description thoroughly to ensure that you are applying for the most suitable role before proceeding. You can access all job descriptions via the links below:
When can I apply for the next summer or winter season?
Ordinarily, we open applications for each winter season in June/July.
We will usually open the summer season applications in December
In both cases, keep a close eye here and via our social pages where we’ll advertise all roles as they become available.
GDPR & DATA PROTECTION
We’re unable to store applications for prolonged periods; therefore, it’s not possible to apply for a future season until we open the application for that season.
If you need further information, please contact the team.
Am I able to apply with a friend or as a couple and live together?
You can absolutely apply with a friend or as a couple. You’ll find a specific section covering this within the application form, so please be sure that you both mention this clearly.
Although we will do our best to accommodate personal requests, these cannot be guaranteed as we must place our staff in line with the needs of the business. Living together will always come down to resort logistics and the availability of rooms.
It’s also important to note that even if you’re applying together, this is only a point that we’re able to take into consideration at the stage when all parties are through to the next stage and we’re making offers.
We always treat each applicant as an individual and our jobs are offered based on suitability for that particular role. We can’t give anyone a job simply because it something that they want to do.
Have you received my application form, when am I likely to hear something?
Once you’ve fully completed your application form, you’ll receive an auto-response from the team when you hit the submit button to say that we’ve received your application.
From this point, keep an eye on your junk mail and save any Neilson emails to your safe list. You’ll then receive an email within 24 hours to advise whether your application has made it through to the next stage.
If you pass the initial stage, you’ll then receive an email within 24 hours inviting you to complete an online one-way video interview.
You’ll have 30 days maximum to complete this task and we cannot proceed with your application until your video interview is complete. After 30 days we will delete your application as dormant.
We would love to be able to offer everyone a job, but it’s essential to note that more often than not, the volume of applications we receive, far outweighs the number of positions that we have available.
Therefore, the competition for these roles is fierce, so make the most of this opportunity and ensure that your application stands out from the crowd.
The screening process can take a long time, so please be patient with us. We have your information and we will be in touch. Once we have screened your interview, we will let you know whether or not we will be taking you further in the process.
Once we have made all the placements, we will send out the job offers. If it’s not possible to place you in a role immediately, we will contact you to let you know that we’ve moved you onto a waiting list.
We will then keep you posted along the way and let you know if a position becomes available.
Where can I find out more information about working for Neilson Active Holidays?
- What characteristics are we looking for in anyone joining the team?
- What’s in it for you?
- Ten reasons to work for Neilson
- Training & Development with Neilson
- The Neilson recruitment process
- Interviews with Neilson
Please Click here