Join Neilson Next Summer
As a Guest Service Manager you will play a pivotal role in ensuring every guest has an unforgettable experience in your resort. As a senior manager, you will oversee all aspects of the guest experience, from organising seamless resort transfers to coordinating evening entertainment nights. You’ll manage resort hosts, guiding them in delivering exceptional service, and be an active presence around the resort to ensure everything runs smoothly.
Your role will involve working closely with the General Manager and Activity Manager to support day-to-day operations and ensure the highest standards of guest satisfaction.
Guest Service Manager - Summer 2026
Your primary responsibility will be to connect with all guests throughout their holiday, address issues, defuse complaints efficiently and ensure that we consistently exceed expectations.
LOOKING AHEAD TO SUMMER 2027
If you're not available until summer 2027, don't worry.
The summer 2027 applications will open in mid-September 2026. Please complete this quick form to register your interest and we will contact you with more information nearer the time.