Receptionist

Receptionist - Job Details

The duties of each employee working as a Receptionist in the Company's hotels are indicative and not limited to the following, including any other related tasks, namely:

• Greets guests with a smile, provides information, and registers guests in the electronic reception systems.
• Provides excellent customer service at all times.
• Manages the opening, charging, and closing of guest accounts.
• Ensures the proper operation of the cash register and is responsible for reconciling the cash drawer at the end of their shift.
• Provides effective telephone assistance to guests.
• Transfers guest complaints and suggestions to the Front Desk Manager.
• Must be familiar with the operational information of all hotel departments.
• Connects all hotel departments by transmitting information, taking personal responsibility during their shift.
• Ensures that the electronic reception systems are always operational to provide effective service to guests.
• Shows interest and strives to increase sales of hotel services.
• Maintains the highest level of cleanliness and order at the reception at all times.
• Develops effective and positive working relationships with all staff teams.
• Ensures that all procedures are followed to prevent loss of inventory and equipment.
• Must adhere to the proper operating procedures of the department.

The Receptionist reports to the Front of House Manager.