Guest Service Manager

JOB DETAILS

Our Guest Service Manager closely supports the Active and General Manager. The GSM position is a full-season role from April to early November.

Your primary responsibility will be to ensure that we consistently exceed guest expectations. It is essential to connect with all guests during their holiday, address issues, and defuse complaints efficiently.

You'll manage the Guest Services Team and support the Resort Hosts. You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the Guest Services Team will keep an open line of communication with our guests and maintain excellent rapport.

As a GSM, you will require solid interpersonal skills and friendly, approachable, outgoing personalities. You will utilise your resort team and the hotel facilities to create a fantastic holiday experience. This will be at the centre of everything you do.

Anyone stepping into this role must be highly charismatic. You'll be able to use a microphone effectively to captivate an audience and create an air of excitement to help keep anyone staying in the resort entertained throughout their holiday.

Airport transfers are an essential part of the guest journey; as first impressions go, this matters. With multiple arrival days, airport transfers will be a significant part of your role. You will ensure that every guest receives a warm welcome upon arrival and a smooth send-off at the end of their stay.

Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love.

We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares.