Guest Service Manager

JOB DETAILS

As Guest Service Manager, you’ll be at the heart of the guest experience, working closely with the General Manager and Activity Manager to make sure every guest has a brilliant Neilson holiday from arrival to departure.

You’ll lead the Guest Services Team, support our Resort Hosts and make sure your team maintains a friendly, visible and approachable presence throughout the resort. Building genuine relationships with guests is a huge part of the role – you’ll listen, anticipate what people need and deal confidently with any issues that arise.

You’ll also take the lead on airport transfers and arrival days, making sure every guest receives a warm Neilson welcome and that departures run just as smoothly. First and last impressions matter, and you’ll play a big part in both.

This is a highly social and visible management role. Whether you’re chatting with guests around the resort, hosting an evening event or picking up a microphone to get a crowd going, you’ll need the confidence, personality and energy to bring people together and create a fantastic atmosphere.

We’re looking for a friendly, organised and naturally charismatic leader who can build rapport with ease, think on their feet and stay calm when plans change. Above all, you’ll genuinely care about making sure our guests have an unforgettable holiday.

As one of our senior management positions, priority will be given to candidates who are available for the full season.

Working for Neilson is more than just a summer job. You’ll spend the season leading a brilliant team, meeting people from all walks of life and playing a huge part in creating holidays people remember for all the right reasons – all while living and working in one of our beautiful Beach Club destinations.