ASSISTANT HOTEL MANAGER

Job Title:

Assistant Hotel Manager

Location:

European Ski Resorts

Department:

Neilson Winters

Dates:

December – April

Reports to:

Hotel Manager

Salary:

Up to £1750 PCM (Net) + Accom, flights, food, lift pass + great overall package. Salary varies depending on the country in which you are placed.

Job Role Summary:

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun, and there’s always plenty of time to play!

As the Assistant Manager, you’ll work closely with the Hotel Manager to support the front of house team, oversee the overall operation of the hotel and ensure that excellent standards are always maintained.

This role is ideally suited to someone who is looking to step up into a senior hotel management role, somebody with experience of managing a variety of teams along and knowledge gained from previous front-line positions.

A passion for hospitality, team-work and the mountains are a must! If you feel that you are ready for your next challenge and are looking for a stepping stone into senior management, this could be the role for you.

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities and Tasks:

You will have the ability to create and maintain a welcoming, comfortable environment within the hotel
You’ll be happy to provide guests with information, help and guidance to ensure a high standard of customer service
You will closely monitor all guest feedback to ensure that the service provided to guests is meeting and exceeding customer expectations
Take responsibility for assisting, organising, coordinating and delivering pre-season staff training
To be proactive in dealing with any additional team training requirements
To set and monitor staff KPI’s and objectives
You’ll monitoring staff performance along with income and feedback targets
You will coordinate staff work rosters and days off along with any required payroll information
To manage, motivate and develop your teams throughout the season
To monitor/control budgets and expenditure with accurate and timely financial accounting
Drive and monitor the sales of drinks in the bar and ski pack sales setting targets for staff and monitoring these throughout the season
Take responsibility for ordering and purchasing within the hotel. This includes stock orders, levels, stock takes and to monitor/recording all wastage
Ensure that all areas of the hotel remain clean and maintained in accordance with company standards
Work closely with the kitchen team to deliver a varied menu over a 6 or 7-day basis and continuously improve methods to maintain a fresh approach to food preparation and service
Work with the Hotel Manager to ensure that all legal aspects of the hotel are covered
Promote the NME programme, monitor feedback and action any changes where required
You will demonstrate superb supplier relationships with a number of 3rd party suppliers, build new contacts and develop legacy connections

Performance Management:

You will be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies
Identify the training needs of departmental staff to meet business plans and objectives
Provide feedback to staff through ongoing performance reviews and regular team meetings
Ensure that motivation is maintained through recognition, reward, incentives and planned social activities
Ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures
Ensure that all staff are well presented and wearing the correct uniform at all times