Night Receptionist

Night Receptionist - Job Details

The duties of each employee working as a Night Receptionist in the Company's hotels are indicative and not limited to the following, including any other related tasks, namely:

• Greets guests with a smile, provides information, and registers guests in the electronic reception systems.
• Provides excellent customer service at all times.
• Manages the opening, charging, and closing of guest accounts.
• Ensures the proper operation of the cash register and is responsible for reconciling the cash drawer at the end of their shift.
• Collects and archives all receipts of the day from all departments by guest.
• Checks for any outstanding financial issues (e.g., uncharged items or necessary corrections).
• Ensures the arrival and proper counting of all cash drawers from all departments (revenue and fixed).
• Responsible for the "End of Day" process in the hotel program and printing all financial reports related to accounting.
• Provides effective telephone assistance to guests.
• Transfers guest complaints and suggestions to the Front of House Manager.
• Must be familiar with the operational information of all hotel departments.
• Connects all hotel departments by transmitting information, taking personal responsibility during their shift.
• Ensures that the electronic reception systems are always operational to provide effective service to guests.
• Shows interest and strives to increase sales of hotel services.
• Maintains the highest level of cleanliness and order at the reception at all times.
• Develops effective and positive working relationships with all staff teams.
• Ensures that all procedures are followed to prevent loss of inventory and equipment.
• Must adhere to the proper operating procedures of the department.

The Night Receptionist reports to the Front of House Manager.