Shop Attendant

Shop Attendant - Job Details

The duties of each employee employed as a Shop Attendant in the hotels of the Company are indicative and not limited to the following, including any other related responsibilities, namely:

• Greets customers at the hotel shop with a smile and provides information about the products available. This requires excellent knowledge of the products for sale.
• Provides outstanding customer service at all times.
• Manages the opening, charging, and closing of customer accounts.
• Ensures the proper functioning of the cash register and is responsible for reconciling the cash at the end of each shift.
• Informs the General Manager about customer complaints and suggestions.
• Is proactive in increasing store sales by monitoring the daily financial targets set.
• Is responsible for achieving targets, which include not only financial aspects (cost reduction and sales increase) but also customer satisfaction.
• Determines the selling prices of products (promotions and discounts) in accordance with the Company's pricing policy, always in consultation with the General Manager and the Company’s Store Manager.
• Maintains the highest level of cleanliness and organization in the store at all times.
• Develops effective and positive working relationships with all teams of employees.
• Ensures compliance with all procedures implemented to prevent loss of inventory and equipment.
• Supplies the store with products in a timely manner.
• Purchases specific products from designated suppliers according to the General Manager’s instructions.
• Is responsible for receiving and checking the quantity and quality of the products in the store, adhering to the Company’s standards.
• Keeps the General Manager informed about inventory levels, especially when they approach the maximum limit, to halt further purchases.
• Conducts monthly inventory checks and reports monthly results to the hotel’s accounting department on designated dates each month.

The Shop Attendant reports to the General Manager.